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Alex Morgan

Boston, MA

[email protected] · alexmorgan.example

SUMMARY

Product designer with six years of experience making complex services easier to use. Works closely with engineers, researchers and customer teams.

EXPERIENCE

North Studio

Senior Product Designer | 2022 - Present

Led a redesign of the customer onboarding journey, reducing setup time by 28%.

Built an accessible component library used by four product teams.

Collaborated with engineers to test prototypes and improve navigation across desktop and mobile.

Fieldwork

Product Designer | 2020 - 2022

Designed a self-service reporting experience for small business customers.

Conducted interviews with 24 customers and translated findings into product improvements.

Supported usability testing and documented decisions for the engineering team.

Partnered with customer support to simplify account recovery and resolve common onboarding friction.

SELECTED PROJECTS

Community Design Lab | 2024

Designed an accessible event-finding service with a local community group.

Tested prototypes with eight residents and delivered responsive layouts, interaction notes and a reusable component set.

CORE QUALIFICATIONS

Product strategy · User research · Interaction design · Accessibility · Prototyping · Cross-functional collaboration · Figma · FigJam · HTML & CSS · Design systems

EDUCATION

Northeastern University

BS, Design | 2020

CERTIFICATIONS

Certified Professional in Accessibility Core Competencies | 2024