Localization Quoting Specialist (LQS)
Barcelona; Home Office (Greece); Spain; Thessaloniki
· full time
About this role
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Job Responsibilities:
The purpose of this job is to assess the scope of each project and complete a project quote, communicating as needed, to the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes.
The following is a non-exhaustive list of responsibilities and areas of ownership of a Localization Quoting Specialist
- PREPARES QUOTES AND CALCULATES TURNAROUND TIMES FOR CLIENTS (ADMINISTRATIVE MANAGEMENT).
- RESPONSIBLE FOR CONDUCTING A FOLLOW-UP OF QUOTES IN ORDER TO ACHIEVE THE TARGET ACCEPTANCE RATE.
- MONITORS CLIENT SATISFACTION AND ANY INCREASES/DECREASES IN THEIR USE OF SERVICES. PROVIDES FEEDBACK ON PERCEIVED CLIENT SATISFACTION AND SERVICE COMPLETION.
- DETECTS NEW SALES OPPORTUNITIES BRINGING ADD-ON BUSINESS AND RETAINING EXISTING ACCOUNTS.
- DISCUSSES AND PLANS SALES STRATEGIES FOR EXISTING CLIENTS WITH THE BUSINESS DEVELOPERS.
- ADVISES THE CLIENT ON HOW TO BEST MANAGE A PROJECT, NOT ONLY IN TERMS OF PRODUCT SPECIFICATIONS BUT ALSO WITH REGARD TO EXPENSES.
- TRIES TO REDUCE ADMINISTRATIVE TASKS BY IMPLEMENTING SALES ACTIONS TO IMPROVE WORKFLOWS WITH EXISTING CLIENTS AND INCREASE MARGINS.
- RESPONSIBLE FOR MEETING TARGETS IN THE FOLLOWING KPIS: THE AMOUNT OF MONEY QUOTED, AMOUNT OF MONEY ACCEPTED AND PRICE-PER-PROJECT OF EXISTING CLIENTS.
- COMMUNICATING PROJECT INFORMATION TO NECESSARY PARTIES IN A CLEAR, CONCISE AND PROFESSIONAL MANNER.
- CONVEYING SPECIFIC CLIENT REQUESTS EFFECTIVELY TO PROJECT MANAGERS.
- FINANCE GOVERNANCE: RESPONSIBLE OF REGISTERING THE CORRECT INFORMATION FROM DE CLIENTS WHEN CREATING THE PROJECTS IN THE SYSTEM: LEGAL ENTITIES (FROM THE CLIENT AND WELOCALIZE), PO IF NEEDED, BILLING SCHEDULE...
Education:
Essential: Middle or higher-level vocational training in administration or university degree Desirable: Master's degree
Experience: 2-4 years of experience in customer-facing activities related to the localization/translation/project management fields
Skills & Knowledge:
Essential: Fluent in English
Desirable: Knowledge of other language Essential: Total Command of Microsoft Office
Desirable: Knowledge of MEMOQ, SDL and FineReader
Additional Job Details:
From Welocalize’s career feed. View the original listing