Customer Service Consultant - Digital

About this role

EMPLOYMENT TYPE

Permanent

CLOSING DATE

JOB TITLE

Customer Service Consultant - Digital

Job Summary

As a Customer Service Consultant - Digital you are a key member of the digital messaging team. You use your excellent knowledge of Telstra’s products, services and processes to create a great customer service and support experience via our messaging, SMS, email and voice channels. You provide a high-quality cost-effective service to customers when dealing with non-technical product and billing enquiries, recording orders and provisioning related to a range of products and services.

JOB DESCRIPTION