Senior Lead, Commercial Business Analyst

About this role

Work Flexibility: Hybrid or Onsite

SENIOR LEAD, COMMERCIAL BUSINESS ANALYST

What you will do:

• Lead end-to-end requirement gathering sessions, including workshops with cross-functional stakeholders, to define business needs and project scope
• Drive process mapping, documentation, and standardization, ensuring clarity and usability for business and technical teams, translate complex technical concepts into simple, business-friendly language for non-technical stakeholders
• Build and maintain strong relationships with stakeholders across all levels, ensuring effective collaboration and alignment on business priorities
• Partner with business teams to identify needs, define and document requirements, and drive solution delivery
• Develop comprehensive project charters, including clear objectives, success criteria, and detailed requirements
• Identify and lead opportunities for process improvement, redesign, and development of new policies or workflows
• Maintain clear and consistent communication between business and IT teams throughout the project lifecycle
• Work closely within a matrix organization to influence decisions, manage stakeholder expectations, and drive project delivery
• Ensure compliance with regulatory requirements where applicable and support global teams across time zones
• Contribute to Agile project delivery by participating in sprint planning, backlog refinement, and continuous improvement initiatives

What You Need:

• MBA in IT/Operations/Marketing or Bachelors in Technology, Engineering (Computer Science, IT) preferred

• 8+ years of experience in healthcare, pharma, or IT consulting within large-scale commercial organizations

• Strong expertise in business analysis—requirements gathering, as-is/to-be process mapping, and process optimization

• Proven experience documenting complex processes and translating them into clear, actionable insights

• Hands-on experience with CRM and commercial processes (lead lifecycle, quote-to-order/contract, service, dealer management); familiarity with Salesforce, ServiceMax, or Oracle CPQ

• Ability to collaborate and influence within matrix organizations and engage effectively with senior stakeholders across sales, operations, finance, and marketing

• Demonstrated capability to lead workshops, drive UAT, and independently deliver critical projects

• Knowledge of Agile methodologies and experience working in regulated environments (preferred), with flexibility to support global stakeholders

Travel Percentage: 20%