Project Manager for Sora Union

About this role

TALENT IS EVERYWHERE, OPPORTUNITY IS NOT. SORA UNION CHANGES THAT.

Sora Union a globally distributed professional services company that specializes in Design, Software Engineering. Our experienced talent comes from communities where there is displacement or risk of displacement due to conflict or climate change. We provide services to global companies and start-ups across various industries, including healthcare, financial services, technology, and education.

As a Project Manager at Sora Union, you will coordinate the day-to-day delivery of customer engagements across our two practices: Brand and Products & Engineering. You will partner with customers, delivery managers, practice directors, and distributed cross-functional teams to keep projects aligned with agreed goals, scope, timelines, budgets, and quality expectations.

You’ll bring a strong foundation in technical and digital product delivery, along with the adaptability to support different types of engagements, maintain continuity across practices, and build trusted customer partnerships throughout the project lifecycle.

Responsibilities:

• Scoping & Project Planning: Participate in customer scoping and estimation to understand objectives, deliverables, constraints, and success criteria. Translate the agreed scope into clear, adaptable project plans covering priorities, milestones, responsibilities, dependencies, customer inputs, review cycles, resource needs, and target dates.
• Day-to-Day Delivery Coordination: Coordinate the day-to-day delivery of multiple customer engagements through clear priorities, responsibilities, timelines, meetings, and async collaboration. Maintain the project plan and ensure teams have the information, inputs, and decisions needed to keep work moving.
• Customer Partnership: Serve as the primary point of contact for delivery-related conversations. Build trusted customer relationships, manage expectations, maintain proactive communication, and facilitate kickoffs, workshops, status meetings, project reviews, and presentations.
• Cross-Practice Delivery: Coordinate engagements across Brand and Products & Engineering, adapting to different disciplines, workflows, and project needs. Maintain continuity across phases and practices by keeping context, requirements, decisions, dependencies, handoffs, and customer expectations aligned.
• Feedback & Change Coordination: Coordinate customer feedback and review cycles, document decisions, and translate feedback into clear actions and project plan updates. Identify changes that may affect scope, timeline, budget, or resources, make impacts visible, and facilitate alignment on next steps.
• Allocation & Financial Tracking: Ensure staffing plans are reflected in project allocations, in partnership with the Allocation Coordinator and Practice Directors. Keep allocations current as plans and estimates evolve, monitor time and budget performance, and flag gaps or material variances early.
• Risk, Reporting & Delivery Visibility: Maintain accurate project information and visibility across progress, milestones, budget, risks, blockers, decisions, and next steps. Facilitate resolution of delivery issues and escalate material risks or concerns when needed.
• AI & Process Improvement: Use approved AI tools to support planning, documentation, presentations, reporting, and workflow efficiency. Validate outputs for accuracy, context, and confidentiality, and contribute to reusable delivery practices and continuous process improvement.

Ideally, you'll have:

• 4+ years managing digital product, software development, or related digital projects, preferably in professional services, consulting, or technology environments.
• Strong working knowledge of product and software development lifecycles, with the ability to bridge customer, business, and technical conversations.
• Experience coordinating brand, design-led engagements is highly valued.
• Experience managing multiple customer engagements with distributed, cross-functional teams.
• Experience participating in scoping, estimation, project planning, resource coordination, budget tracking, risk management, and change management.
• Excellent written, verbal, and customer-facing communication and facilitation skills, including experience leading meetings, workshops, project reviews, and presentations.
• A demonstrated ability to build trusted partnerships, navigate differing perspectives, and maintain alignment across customers and internal teams.
• Strong organizational skills, critical thinking, adaptability, and proactive problem-solving, with exceptional attention to detail.
• Practical experience using AI tools to support project delivery, documentation, reporting, and workflow improvement.

Sora Union is committed to creating and fostering a diverse team. We encourage people from underrepresented backgrounds and all walks of life to apply. We are committed to providing reasonable accommodations to all applicants throughout the application process.