SMB - Account Manager

About this role

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Do you enjoy building strong client relationships?

Are you passionate about helping small and medium businesses succeed with Microsoft solutions?

Ready to join a global leader in IT services?

At SoftwareOne, we empower organizations to unlock the full potential of technology. As an Account Manager for SMB clients, you’ll play a key role in driving growth and delivering exceptional value through Microsoft solutions.

The Account Manager – SMB (Microsoft) is responsible for managing and growing relationships with small and medium business clients. You will ensure customer success by aligning Microsoft solutions to their business needs and driving adoption.

Key Responsibilities:

• Identify and develop new business opportunities within the SMB segment through proactive outreach and lead generation activities.
• Execute outbound prospecting efforts including cold calling, networking, and social selling to build a qualified sales pipeline.
• Analyze customer needs and pain points to position tailored solutions aligned with business objectives.
• Present and sell SoftwareOne offerings using a value‑based approach, clearly articulating business impact and ROI.
• Manage the end‑to‑end sales cycle—from initial engagement through negotiation, contract closure, and deal finalization.
• Collaborate with internal teams to develop customized proposals, maintain accurate CRM records, and ensure smooth client handover to account management.

What we need to see from you

• Experience in B2B sales, with a strong track record of success in IT, cloud, or software solution selling.
• Demonstrated expertise in managing complex sales cycles and closing high-value deals within the SMB or mid-market segment.
• Advanced knowledge of solution selling methodologies and value-based sales strategies.
• Proven ability to build and maintain relationships with senior stakeholders and decision-makers.
• Strong commercial acumen with experience in negotiating contracts and pricing structures.
• Proficiency in CRM tools and data-driven pipeline management, with a focus on forecasting accuracy and sales performance optimization.

Job Function

Sales Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].    Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.