Service Delivery Leader - Korea

About this role

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

What opportunity excites you most about building and shaping the future of SoftwareOne's Services business in Korea? Do you have the vision and leadership to drive end‑to‑end cloud service delivery and elevate operational excellence across Korea? Do you want to be the trusted leader who bridges Korea’s cloud operations with APAC and global strategy?”

The Service Leader, Korea is a key leadership role responsible for leading the overall Service organization in Korea. This position oversees the successful delivery of customer projects and managed services, drives service excellence, manages business performance, develops organizational capabilities, and partners closely with the APAC and Global Service organizations to support strategic initiatives and business growth.

• Lead the overall Services organization in Korea, ensuring successful delivery of customer projects and managed services across Microsoft, AWS, and other technology platforms.
• Drive customer satisfaction, service quality, operational excellence, and continuous improvement of delivery processes and governance.
• Own the Services business performance, including budgeting, forecasting, KPI management, profitability, utilization, and business growth initiatives.
• Oversee strategic customer projects and programs, managing scope, timelines, risks, quality, and stakeholder engagement.
• Build and lead a high-performing Services team through coaching, talent development, workforce planning, and succession management.
• Partner closely with APAC and Global Services leadership to execute regional strategies, align with global standards, and provide regular business and operational reporting.

What we need to see from you

• 10+ years in IT services, including 5+ years leading a multi-service-line delivery organization at a systems integrator, consultancy or managed services provider. 

• Proven services P&L ownership, with a track record of beating revenue budgets and improving CM1% or gross margin. 
• Delivery leadership experience in South Korea, with a strong network among Korean enterprise customers. 
• Experience running blended local, offshore and regional delivery across several of the service lines above. 
• Track record of recovering troubled projects and managing executive-level customer escalations. 
• Business fluency in Korean and English; bachelor’s or master’s degree in engineering, computer science or a related field.

Nice to have 

• PMP, PRINCE2, SAFe, ITIL 4 or cloud certifications; MBA or equivalent management qualification. 
• Experience in the Microsoft partner ecosystem (Solutions Partner designations, CSP) and with other hyperscalers. 
• Background in security, AI or FinOps, and familiarity with ISMS-P and PIPA requirements. 

Job Function

Services Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].    Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.