Senior Associate - Microsoft CSP/Google

About this role

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Role Overview

As a core member of the Cloud Operations & Billing team, the Billing Expert independently executes and coordinates cloud billing activities across multiple scenarios and publishers(Microsoft Cloud, AWS, Google & SoftwareOne Managed Services offerings). The role applies specialised billing knowledge to resolve standard exceptions, ensure accurate financial outcomes, and maintain compliance with agreed controls and processes. Through reliable execution, peer support, and identification of recurring issues, the Billing Senior Expert contributes to improved billing quality, reduced rework, and stable operational performance. 

Key Responsibilities

• Executes accurate and timely cloud billing, including invoices, credits and rebills within established guidelines
• Processes high‑volume billing transactions with guidance and review in line with publisher requirements, service standards, and internal controls
• Manages billing‑related exception handling to ensure accuracy, compliance, and revenue protection
• Support continuous improvement through standardisation, automation, and reduction of manual billing exceptions
• Process sales and purchase orders in line with publisher requirements, service standards, and internal controls
• Own billing‑related exception handling to ensure accuracy, compliance, and revenue protection
• Identifies recurring issues and contributes input to process and quality improvements

What we need to see from you

• Bachelor’s Degree or equivalent experience from college or university
• Strong written and verbal communication skills in English
• Proven expertise of Cloud billing
• Demonstrated problem-solving, consultative, and research abilities
• Ability to research and gather data from multiple sources
• Ability to multitask effectively while maintaining strong organizational skills
• Knowledge of cloud billing, order processing, and subscription lifecycle operations
• Good attention to detail with a focus on billing accuracy, compliance, and data quality
• Experience managing billing exceptions, corrections, and reconciliations
• Ability to handle high‑volumes accurately

Job Function

S&C Delivery Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].    Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.