Sales Support Operations Specialist

About this role

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Sales Support Operations Specialist

SoftwareOne

Scope: Full Time | Location: Mexico City | Hybrid Model (3 days at the office)

• Do you enjoy managing customer requests from start to finish and taking ownership of the entire operational journey?
• Are you comfortable working directly with customers and multiple stakeholders while balancing priorities in a fast-paced, global environment?

If so, this opportunity may be for you.

This role is part of our Global Digital Supply Chain team, supporting customers across NORAM through a personalized service model. You will own the end-to-end operational customer journey, managing requests from initial intake through resolution and acting as a key point of contact for assigned customers.

You will work closely with customers, Account Managers, Procurement, Service Delivery Managers, and other internal stakeholders to coordinate requests, provide timely follow-up, and build a strong understanding of the accounts you support.

What you will do: 

• Manage customer requests end-to-end, from initial intake through follow-up and resolution.
• Take ownership of assigned customer accounts, developing a strong understanding of their business and interactions with SoftwareOne.
• Manage customer communications, including mailbox requests, questions, information requests, quotes, and orders.
• Collaborate with Account Managers, Procurement, Service Delivery Managers, and other stakeholders to coordinate operational activities and resolve customer needs.
• Analyze account and operational data, maintain visibility of key information, and effectively prioritize multiple requests and activities.

What we need to see from you

• Experience in customer operations, Sales Support, Customer Success, or similar customer-facing or operational roles, with exposure to managing processes end-to-end.
• Advanced English (minimum B2), with the ability to communicate effectively with customers and stakeholders across NORAM.
• Strong customer-facing communication and relationship-building skills.
• Strong analytical skills and confidence working with data, numbers, and reporting.
• Strong organization, prioritization, and time-management skills, with the ability to manage multiple requests in a dynamic environment.
• Technology industry experience is a plus.

WHY JOIN OUR TEAM?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart:

• Comprehensive health and well-being programs.

• Continuous learning and career development.

• Performance-based incentives.

• Flexible and hybrid work models.

Job Function

Sales Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].    Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.