Regional Operations Specialist

About this role

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

• Do you enjoy working with people, solving problems, and keeping complex processes running smoothly?  
• Are you looking to grow your career in a dynamic, international team where your contributions make a real impact? 
• Would you like to be part of a growing global IT company that invests in its employees?  

Practical Information 

Location: Belgrade, Serbia | Work arrangement: Hybrid | Contract type: Full-time | Visa status: Valid working visa for Serbia | Language requirements: Fluent/professional English, French and Serbian, written and verbal 

As our new Regional Operations Specialist, you will support SoftwareOne's local Procurement and Sales teams by securing publisher quotations, maintaining accurate ERP data, and ensuring timely processing in line with agreed SLAs. Acting as a key link between SoftwareOne's subsidiaries and a global network of publishers and suppliers, you will help drive efficiency, accuracy, speed, and cost savings across the procurement process. Working closely with the Procurement Team Leader, Global Service Owner, and international stakeholders, you will contribute to a seamless customer experience and support business growth. As part of one of the fastest-growing teams in the Global Service Delivery Center, you will help strengthen the operational backbone of SoftwareOne's Software Portfolio Management strategy. 

Key Responsibilities 

• Source, organize, and manage quotations from publishers and suppliers, ensuring timely and accurate support for procurement activities 
• Build and maintain strong relationships with publishers, distributors, and other external partners, including leading negotiations to secure optimal commercial outcomes 
• Research and gather relevant information to support procurement requests and informed decision-making 
• Provide responsive support to customers, partners, sales representatives, and internal operations teams, ensuring requests are handled effectively and within agreed timelines 
• Collaborate with internal and external stakeholders to meet procurement objectives and deliver high-quality customer experience 
• Manage multiple priorities simultaneously while maintaining accuracy, efficiency, and adherence to best practices and service standards 
• Contribute to continuous improvement initiatives, take ownership of new responsibilities, and perform additional duties as assigned to support team and organizational goals 

What we need to see from you

• Bachelor’s degree in Business, Supply Chain, Finance, or a related field 
• Foundational experience in software procurement, order management, accounts payable, or a similar operational environment 
• Strong communication skills with the ability to collaborate effectively across international teams and stakeholders 
• Advanced Excel skills and experience working with ERP systems; knowledge of Navision and software licensing is an advantage 
• Strong analytical and problem-solving skills, with the ability to conduct research and maintain a high level of accuracy and attention to detail 
• Ability to manage multiple priorities and remain highly organized in a fast-paced environment. 
• A collaborative, reliable mindset with a hands-on approach to delivering results 

What we offer 

Our company benefits vary based on your location, but always include:     

• Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)    
• A mentor who supports your successful start and is at your side with advice and action    
• President’s Club: Recognition awarded by leadership and your peers    
• Lifelong education: A variety of training and development opportunities    
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future  

Job Function

S&C and Services Operations Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].    Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.