Power Platform & Copilot Engineer

About this role

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

• Ready to build the applications and automation an enterprise actually runs on?  
• Interested in growing into Copilot and agent work with a structured ramp behind you, rather than being expected to arrive fluent?  

Practical Information 

Location: Sofia, Bulgaria | Work arrangement: Hybrid | Contract type: Full-time | Reports to: Service Delivery Lead - Azure & DWP | Language requirements: Fluent/professional English, written and verbal 

As our new Power Platform & Copilot Engineer, you will build the applications and automation that power the business using Power Apps, Power Automate, Dataverse, and SharePoint Online. You will also help embed AI into these solutions through Copilot agents that can answer questions, make decisions, and trigger business processes from concept to production. 

The AI side of the role is where you will continue to grow, and we will support you along the way. Experience with Copilot Studio is a plus but not required. If you have successfully delivered Power Platform solutions, you already have a strong foundation. With a structured learning path and support from senior consultants, you will gradually take on more advanced AI solutions. 

Above all, we value solving business problems with the right technology, not simply the most powerful one. 

Key Responsibilities 

• Build and maintain the Power Platform solutions themselves — canvas and model-driven apps, Power Automate flows, Dataverse tables and SharePoint Online components 
• Build agents to the agreed design in Microsoft Copilot Studio— instructions, knowledge grounding, topics, connectors and actions 
• Wire up the integrations — REST APIs, authentication, permissions, and connections into Dataverse, SharePoint and third-party systems 
• Deploy through development, test and production following the customer's ALM and approval process 
• Write the solution documentation and runbook, and support user acceptance testing, adoption and the early support period after go-live 
• Raise it early when the agreed design does not hold up in the build — a change costs hours at this stage and quarters after go-live 
• Troubleshoot and resolve issues across Copilot, the Power Platform and the systems they integrate with
• Contribute reusable work to the practice — templates, components and build patterns other engineers can follow 

What we need to see from you

• Power Platform delivery, hands-on. Two or more years building on Power Apps — both canvas and model-driven — and Power Automate, with the solution and environment discipline that comes from shipping them to real users rather than to a demo 
• Dataverse and the Microsoft 365 content layer. You model data in Dataverse, you understand SharePoint Online structure and permissions, and you have connected a solution to something outside it — a REST API, a custom connector or a third-party system 
• You build hands-on and you test what you build. You can explain what happens underneath the tools you use rather than only which buttons to press, and you check your own work before someone else has to. 

Considered a strong advantage 

None of the following is required, and nothing here will cost you the role. But each one is a genuine advantage, and if you bring it, you will be building on it from your first week: 

• Microsoft Copilot Studio — any hands-on agent building: instructions, knowledge grounding, topics, connectors or actions. Not required, and the single fastest thing on this list to learn with us, but it shortens your ramp by weeks 
• Power Virtual Agents — any real-world experience is highly valuable and counts toward this role. 
• Python or C# — enough to build and debug a real service, not only scripts. This is the entry ticket to the pro-code path and what lets you review what an AI coding assistant writes rather than trust it 
• Agent identity and lifecycle — Microsoft Entra Agent ID and Microsoft Agent 365: registration, least-privilege scoping and retirement. Rare experience, and increasingly the difference between a pilot and a production rollout 
• Microsoft Fabric — OneLake, lakehouse or warehouse fundamentals and Power BI semantic models. The grounding layer beneath every data-aware agent 

Certifications we welcome 

None are required to apply: 

• Microsoft Certified: AI Agent Builder Associate (AB-620) 

• Microsoft Certified: Azure AI Apps and Agents Developer Associate (AI-103) 

• Microsoft Certified: Power Platform Developer Associate (PL-400) 

• Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) 

• Microsoft Certified: Fabric Analytics Engineer Associate (DP-600) 

What we offer:    

• 26 days of annual paid leave
• Paid Sabbatical Leave – one calendar month every 3 years, subject to achieving performance criteria
• Multisport card
• Private Health Insurance.
• Food vouchers - 40.90 EUR / month
• WFH / Transportation Allowance - 20.45 EUR / month
• President’s Club: Recognition awarded by leadership and your peers
• Flexible work: Do great work from anywhere, but also visit the local office to deliver excellence in team relationships
• Lifelong education: A variety of training and development opportunities.

Job Function

Services Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].    Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.