Junior IT Operations Associate

About this role

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Junior IT Operations Associate

Location: Belo Horizonte, Brasil  | Work Model: Hybrid | Role Type: Full-time

Are you passionate about technology and ready to start your career in IT? Would you like to develop your skills across Cloud, Microsoft 365, technical support, monitoring, and emerging technologies?

As a Junior IT Operations Associate, you will start your professional career supporting customer technology environments while developing hands-on expertise across technical support, monitoring, cloud technologies (Azure/AWS), Microsoft 365, backup solutions, and IT operations.

This is an entry-level technical role designed for recent graduates who are passionate about technology, eager to learn, and motivated to build a long-term technical career. Through the Academy and on-the-job experience, you will strengthen your technical capabilities while working alongside experienced professionals and supporting customers across different technologies.

KEY RESPONSIBILITIES

• Monitor and support customer IT environments, including cloud, Microsoft 365, infrastructure, monitoring, and backup technologies.
• Handle technical tickets, performing initial troubleshooting, documenting findings, and escalating when needed.
• Support monitoring environments, including basic configurations, dashboards, alerts, reports, and customer onboarding.
• Perform operational health checks and help identify opportunities to improve service stability and customer experience.
• Develop technical skills across Microsoft 365, Azure, AWS, monitoring, automation, AI, and other emerging technologies.

What we need to see from you

• Recent graduate in Computer Science, Information Technology, Systems Engineering, Computer Engineering, Networks, Cloud Computing, or a related technology field.
• Basic understanding of IT infrastructure, operating systems, networking, troubleshooting, and/or technical support.
• Academic knowledge, certifications, projects, internships, or practical exposure to technologies such as Microsoft 365, Microsoft Azure, AWS, monitoring tools, backup solutions, or ticketing systems is highly desirable, but professional experience is not required.
• Strong interest in developing a technical career across IT Operations, monitoring, cloud services, Microsoft 365, automation, and AI-enabled technologies.
• English is mandatory; intermediate Spanish is highly desirable to support customers across LATAM.

SOFT SKILLS

• Growth mindset & curiosity: eager to learn, grow, and embrace new technologies.
• Communication & customer focus: strong listening, collaboration, and interpersonal skills.
• Problem-solving: analytical and methodical approach to troubleshooting.
• Accountability & organization: committed, reliable, and results-oriented.
• Adaptability & teamwork: comfortable working in dynamic environments and operational shifts.

Job Function

Services Accommodations

SoftwareOne encourages candidates of all backgrounds and abilities to apply. If you require reasonable accommodations at any stage of the recruitment process, please email [email protected]. Please include the position you are applying for and the country where you are located. Someone from our organization who is not involved in the decision-making process will contact you to discuss your specific needs, and we will make every effort to accommodate you. Any information shared will be securely stored and treated with the highest level of confidentiality, in compliance with GDPR.

At SoftwareOne, we are committed to fostering a respectful environment where equal employment opportunities are available to all candidates and employees, regardless of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We also encourage experienced professionals who have intentionally taken a career break and are now ready to return to the workforce to learn more about our SOAR program.