Insides Account Manager – SEA

About this role

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Are you passionate about building customer relationships and identifying new business opportunities?

Do you enjoy engaging with customers and partners to help them achieve better business outcomes?

Are you motivated by sales growth, customer success, and working in a collaborative regional team?

You will join the APAC Inside Sales Team, a regional team focused on driving revenue growth through customer and partner engagement, business development, renewals, and cross-selling opportunities. The team works closely with sales, vendor, and services teams across the region to deliver an exceptional customer experience

As an Inside Account Manager, you will support customer and partner growth across Southeast Asia by building strong relationships, generating opportunities, supporting renewals, and identifying new ways to deliver value through our solutions and services. You will work closely with account teams and internal stakeholders to ensure customers and partners receive a seamless experience throughout their journey with us. 

KEY RESPONSIBILITIES:

• Build and maintain relationships with customers and partners through phone, email, digital platforms, and virtual meetings.
• Generate new business opportunities and support sales activities, including lead follow-up and pipeline management.
• Support customer retention and renewal activities while identifying cross-sell and upsell opportunities.
• Maintain accurate CRM records and collaborate with internal teams to support account plans and customer needs.
• Help customers understand relevant solutions and connect them with the right internal specialists.
• Contribute to delivering a positive and consistent customer and partner experience.

What we need to see from you

• Strong communication and relationship-building skills.
• Customer-focused mindset with a passion for delivering excellent service.
• Ability to identify business opportunities and support sales growth.
• Strong planning, organisation, and follow-up skills.
• Ability to work collaboratively with stakeholders across different teams and locations.
• Experience using CRM systems and digital collaboration tools.

Job Function

Sales Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].    Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.