Customer Success Manager(Operation)

About this role

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Enjoy operations and administrative coordination more than sales or account management?

Take pride in delivering exceptional customer experiences and measurable business outcomes by supporting Sales Account Managers?

Thrive in a collaborative environment where you can work closely with Sales, Technical, and Customer Success teams?

Unlike a traditional Customer Success Manager role that focuses heavily on customer meetings, relationship management, and account development, this position is primarily focused on operational and administrative support throughout the customer and sales lifecycle.

You will work closely with internal Sales, Finance, and Customer Success teams to support purchase orders, tax invoice issuance, order processing, billing documentation, and other sales administrative activities. This role is ideal for someone who enjoys structured operational work, coordinating across teams, and ensuring transactions and documentation are processed accurately and on time.

Key responsibilities:

• Support day-to-day sales and customer operations, including purchase order (PO) and customer order processing.
• Manage tax invoice issuance, billing documentation, and payment-related coordination with relevant internal stakeholders.
• Maintain accurate customer, order, contract, and billing records.
• Coordinate with Sales, Finance, Customer Success, and other internal teams to ensure smooth order-to-billing processes

What we need to see from you

• Experience in Sales Administration, Sales Operations, Customer Operations, Order Management, Billing, or a similar operational support role
• Hands-on experience with purchase orders, order processing, tax invoices, billing, or sales documentation
• Strong attention to detail and accuracy
• Comfortable coordinating with multiple internal stakeholders
• Experience using ERP, CRM, order management, or billing systems is preferred

Job Function

Sales