AI & Automation Specialist (Copilot, Power Platform)

About this role

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

• Are you passionate about GitHub Copilot, Copilot Studio, and Power Automate, and eager to drive AI-powered transformation across the business? 
• Do you thrive on turning ideas into intelligent automation solutions that improve productivity and create real business value? 
• Want to join SoftwareOne and be part of a collaborative, international environment that supports your growth and success?  

Practical Information:   

Location: Milan, Italy | Work Arrangement: Hybrid | Visa Requirements: Valid working visa for EU | Language Requirements: Professional/fluent level English and Italian, both written and verbal  

We are looking for an experienced AI & Automation Specialist with strong expertise in at least two of the following technologies: GitHub Copilot, Copilot Studio, and Power Automate. In this role, you will partner with business and technology teams to identify automation opportunities, design innovative AI-driven solutions, and accelerate the adoption of Copilot and Power Platform capabilities across the organization. Your work will help streamline processes, enhance productivity, and drive digital transformation through low-code and no-code technologies. 

Key Responsibilities 

• Design, develop, and implement automation solutions using Power Automate (cloud and desktop flows) 
• Build and manage Copilot solutions (M365 Copilot and Copilot Studio) for business use cases (chatbots, conversational agents, agentic workflows) 
• Support development teams in adopting GitHub Copilot and AI-assisted coding best practices 
• Analyze business processes to identify automation and optimization opportunities 
• Define governance, security, and best practices for Copilot and Power Platform usage 
• Collaborate with business stakeholders to gather requirements and define use cases 
• Deliver training and enablement activities for both end users and technical teams 
• Monitor performance, adoption, and cost of implemented solutions 

What we need to see from you

• Hands-on experience with Power Automate, Power Apps, Dataverse, Copilot Studio, and at least one of GitHub Copilot or Microsoft 365 Copilot 
• Experience designing integrations using REST APIs, JSON, and standard or custom connectors 
• Familiarity with Microsoft Azure, including exposure to Azure OpenAI or other AI services 
• Working knowledge of Python, JavaScript, or C#, along with GitHub, Azure DevOps, and CI/CD practices 
• Understanding business processes across functions such as finance, HR, sales, and operations, with experience identifying automation and optimization opportunities 
• Strong analytical, problem-solving, communication, and stakeholder management skills, with the ability to deliver automation solutions in international, cross-functional environments 
• Nice-to-have experience with Microsoft Fabric, Power BI, Power Platform governance, security and compliance, enterprise-scale automation or AI adoption programs 
• Relevant Microsoft certifications (PL-900, PL-200, PL-400, AI-900, or similar) will be a plus 

What we offer 

You will be part of a collaborative, international environment where your ideas matter, your expertise is valued, and your growth is actively supported. We welcome diverse perspectives and encourage everyone to bring their authentic selves to work. Our company benefits vary based on your location, but always include:  

• Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values). 
• Structured onboarding and mentoring, with a dedicated mentor supporting your successful start 
• President’s Club, recognising outstanding contributions through peer and leadership appreciation 
• Lifelong learning, with access to continuous training and professional development opportunities 
• Hire to Grow, our commitment to internal mobility, feedback culture, and long‑term career development 

Job Function

Software & Cloud Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].    Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.