Account Manager NSW (Mid-Market)

About this role

Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Are you driven to build strong customer relationships while delivering consistent revenue growth across a portfolio of accounts?

Do you excel at identifying opportunities to expand business through renewals, upsell, and cross‑sell strategies?

Are you motivated to combine account management with proactive new business development in a dynamic SMB and midmarket environment?

You will join SoftwareOne’s SMB and Midmarket Sales team, working closely with customers, sales specialists, and delivery teams to drive growth and deliver high‑quality outcomes. The team focuses on building long‑term partnerships, expanding customer value, and enabling business success through cloud and software solutions.

As a Account Manager NSW – SMB/Midmarket, you will manage and grow a portfolio of customers by building trusted relationships, driving recurring revenue, and identifying opportunities for expansion. You will combine strong account management capability with a proactive sales mindset to deliver consistent revenue growth and a high‑quality customer experience.

Key responsibilities:

• Drive new business acquisition across the SMB and midmarket segment, while managing a small portfolio of existing customers to support retention and growth.
• Build and maintain strong relationships with customer stakeholders, acting as the primary point of contact across your accounts. 
• Develop and execute account plans aligned to customer priorities, identifying opportunities for renewals, upsell, and cross‑sell. 
• Drive new business growth within the assigned segment, including expansion into existing accounts and acquisition of new customers.
• Collaborate with internal teams (sales specialists, services, customer success, and operations) to ensure successful delivery of solutions and outcomes. 
• Maintain pipeline visibility and provide accurate forecasts, tracking performance metrics and taking timely action to drive results.

What we need to see from you

• Proven ability to manage a portfolio of customers, driving renewals, pipeline development, and revenue growth.
• Strong commercial acumen, with the ability to identify customer needs, position solutions, and drive business outcomes.
• Demonstrated capability in relationship management, stakeholder engagement, and strategic account planning.
• Experience working with CRM systems and managing pipeline, forecasting, and account performance.
• Strong communication, organization, and execution skills, with a proactive and results‑driven approach in a fast‑paced environment.
• Experience in account management, key account management, or B2B sales within a technology, services, or solutions environment.

Job Function

Sales Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].    Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.