Server

About this role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

THE SERVER IS RESPONSIBLE FOR TAKING THE GUESTS THROUGH THE KEY PHASE OF THEIR HARD ROCK EXPERIENCE.  AS A HARD ROCK CAFE SERVER, YOU WILL BE ASSUMING THE ROLE OF TOUR GUIDE, COMMUNICATOR, DECISION-MAKER, ENTERTAINER, MEMORABILIA CURATOR AND MUSICIAN (AT HEART). 

BASIC FUNCTIONS OF THE SERVER INCLUDE:

• TAKING GUESTS’ ORDERS

• RUNNING FOOD

• HANDLING CASH & OTHER FORMS OF PAYMENT

• MAKING PROFICIENT SALES TRANSACTIONS - USING A POINT-OF-SALE SYSTEM

• PROPERLY CHECKING I.D.S – IN LINE WITH EU/UK MANDATORY LICENCING LAWS (AND CHALLENGE 25)

• DEMONSTRATING RESPONSIBLE ALCOHOL SERVICE

• DEMONSTRATING IMPECCABLE PRODUCT KNOWLEDGE

• SUGGESTIVE SELLING - USING PROVEN TECHNIQUES 

• ANSWERING QUESTIONS - ACCURATELY AND POLITELY

• SATISFYING ANY/ALL NEEDS OF THE GUESTS - REGULARLY DOUBLE CHECKING BACK WITH GUESTS THROUGHOUT THEIR EXPERIENCE

• MAINTAINING A CLEAN & ORGANIZED STATION – INCLUDING PRE-BUSSING & TABLE MAINTENANCE

• PERFORMING OPENING, CLOSING & SIDE DUTIES – SETTING UP/BREAKING DOWN STATION, REFILLING CONDIMENTS, CLEANING ASHTRAYS, ETC

• DEMONSTRATING KNOWLEDGE OF ALL TABLE/STATION NUMBERS

• DIRECTING GUESTS TO AREAS & RESTROOMS

• EFFECTIVELY COMMUNICATING WITH CO-WORKERS

• CREATING MEMORABLE EXPERIENCES

• ENTERTAINING GUESTS TO CREATE “RAVING FANS”

JOB REQUIREMENTS INCLUDE:

• PERFORMING DUTIES WHICH REQUIRE BENDING, REACHING, LIFTING AND STANDING FOR LONG PERIODS OF TIME

• MAINTAINING A WELL-GROOMED APPEARANCE (“HAVING A PLAN”)

• FOLLOWING ALL UNIFORM GUIDELINES

• PRACTICING ALL SAFETY & SANITATION STANDARDS

• RECYCLING PRODUCTS, WHERE POSSIBLE

• REMAINING CALM IN A HECTIC, FAST-PACED ATMOSPHERE

• DEMONSTRATING A HIGH LEVEL OF ORGANIZATION, ATTENTION-TO-DETAIL AND A SENSE-OF-URGENCY

• DISPLAYING A POSITIVE AND OUTWARDLY FRIENDLY ATTITUDE TOWARD GUESTS

• MAINTAINING HRC’S 5 CORE VALUES AND MISSION STATEMENT

YOUR CAFE MAY CROSS-TRAIN THE SERVER AND THE BUSSER POSITIONS.  THIS “SERVER ASSISTANT” WILL BECOME A ROTATED POSITION FOR THE SERVERS AND ONLY USED DURING BUSY VOLUME SHIFTS.  PLEASE SEE THE BUSSER JOB DESCRIPTION.