Sales and Marketing Coordinator

About this role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

LOCATION: HARD ROCK CAFE POSITION TITLE: SALES & MARKETING COORDINATOR REPORTS TO: DEPARTMENT MANAGER AND/OR GENERAL MANAGER FLSA STATUS: SALARIED - OVERTIME EXEMPT

POSITION SUMMARY TO PROVIDE SUPPORT FOR THE CAFE SALES & MARKETING TEAM WHILE TAKING OWNERSHIP OF SPECIFIC INITIATIVES THAT WILL ASSIST IN DRIVING SALES. PRIMARY RESPONSIBILITIES

• WRITE AND NEGOTIATE SALES AND MARKETING CONTRACTS ACCORDING TO CORPORATE PROCEDURES.

• ASSEMBLING OF THE CAFE EVENT CALENDAR AND BRAND CALENDAR.

• REPORTING OF WEEKLY OCCUPANCY REPORTING PROGRAMS BY WORKING WITH LOCAL HOTEL CONCIERGE.

• COMMUNICATION AND FOLLOW UP WITH GROUP TRAVEL PLANNERS AND MARKETING PARTNERS.

• ADMINISTRATION OF PACKAGE PROGRAMS.

• ENSURE RECEIPT OF PAYMENT FROM CLIENT BY FOLLOWING CORPORATE PROCEDURES.

• MAINTENANCE OF SALES AND MARKETING TOOLS AND EQUIPMENT (BANNERS, LINENS, SKIRTING, ETC.).

• UPDATING OF “CAFE” WEBSITE TO BE COMMUNICATED WITH SUPPORT CENTER ON-LINE MARKETING TEAM.

• PARTNERING WITH SALES & MARKETING MANAGER IN THE PROSPECTING CALLS TO CORPORATE ACCOUNTS, CONVENTION/MEETING ORGANIZERS AND PREVIOUS BOOKINGS.

• ASSIST IN EXECUTION AND ATTEND BUYOUTS, FUNCTIONS, AND DESIGNATED PARTIES TO PROVIDE SUPPORT, ENSURE GUEST SATISFACTION, AND PROMOTE FUTURE BUSINESS.

• ATTEND TRADE-SHOWS AS APPROVED BY CAFE BUDGET AND CORPORATE SALES AND MARKETING DEPARTMENTS.

• LIAISE BETWEEN SUPPORT CENTER SALES & MARKETING DEPARTMENTS AND THE CAFE.

• WORK WITH SM, GM, AND KM TO ENSURE THAT CONTRACT/MENU IS EXECUTABLE.

• ATTEND MEETINGS WITH S&M MANAGER AS REQUESTED TO COMMUNICATE EVENTS/FUNCTIONS TO MANAGEMENT TEAM AND/OR STAFF.

• COORDINATE OPERATIONS BETWEEN DEPARTMENTS.

• ATTEND CLIENT FUNCTIONS MARKETING EVENTS AND DESIGNATED PARTIES TO PROVIDE SUPPORT AND REPRESENTATION OF THE DEPARTMENT.

• KNOW, UNDERSTAND, AND PRACTICE (WITH ENERGY AND ENTHUSIASM) THE MISSION, VALUES, MOTTOS, CULTURE AND SPIRIT THAT MAKE HARD ROCK UNIQUE.

• WORK AS A TEAM, HELPING ALL DEPARTMENTS TO COMPLETE THE REQUIRED ACTIVITIES OR PROJECTS THAT ENSURE WE ACHIEVE SUCCESSFUL EVENTS OR OUTCOMES REFLECTING THE BRAND.

• MAINTAIN HIGH MORALE

• OPERATE ETHICALLY TO PROTECT THE IMAGE OF HARD ROCK.

• UTILIZE PROGRAMS DESIGNED TO HELP SAVE THE PLANET.

THIS JOB DESCRIPTION REFLECTS THE POSITION’S ESSENTIAL FUNCTIONS; IT DOES NOT ENCOMPASS ALL OF THE TASKS THAT MAY BE ASSIGNED.

REQUIREMENTS EXPERIENCE, EDUCATION, AND CERTIFICATIONS

SOME COLLEGE COURSEWORK COMPLETION.

SKILLS

• PRESENTATION OF A PROFESSIONAL IMAGE TO GUESTS, CLIENTS, AND POTENTIAL FUNCTION COORDINATORS.

• COMPOSURE DURING STRESSFUL EVENTS.

• POSSESSION OF A TAKE CHARGE ATTITUDE TEMPERED WITH DIPLOMACY.

• ABILITY TO WORK INDEPENDENTLY WHILE ENSURING THAT MANAGERS AND/OR CLIENTS POSSESS THE PERTINENT INFORMATION FOR THE EXECUTION OF A SUCCESSFUL EVENT.

• MUST POSSESS STRONG COMMUNICATION AND LISTENING SKILLS, EXCELLENT READING AND WRITING.

• COMPREHEND PROFESSIONAL LANGUAGE, EITHER WRITTEN OR SPOKEN, TO COMMUNICATE.

• ABILITY TO EFFECTIVELY PRESENT INFORMATION IN ONE-ON-ONE AND SMALL GROUP SITUATIONS TO OTHER EMPLOYEES OF THE ORGANIZATION.

• MULTIPLE LANGUAGE ABILITIES A PLUS, FLUENCY IN ENGLISH REQUIRED.

PHYSICAL DEMANDS EMPLOYEES ARE EXPECTED TO BE ABLE TO PERFORM THE JOB FUNCTIONS WITH REASONABLE ACCOMMODATION.