Bartender

About this role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

THE BARTENDER IS THE STEPPING STONE…..THE FIRST AREA OF SERVICE FOR THE GUESTS BEFORE ARRIVING AT THEIR TABLES.  IT IS ESSENTIAL TO PROVIDE THE GUESTS WITH A POSITIVE EXPERIENCE BEFORE THEY STEP OUT OF THE BAR.  AS A HARD ROCK CAFE BARTENDER, YOU WILL BE ASSUMING THE ROLE OF TOUR GUIDE, COMMUNICATOR, SHOWMAN, DECISION-MAKER, MEMORABILIA CURATOR AND MUSICIAN (AT HEART). 

BASIC FUNCTIONS OF THE BARTENDER INCLUDE:

• MAKING DRINKS TO SPEC RECIPE

• DEMONSTRATING RESPONSIBLE ALCOHOL SERVICE

• SERVING FOOD

• HANDLING CASH & OTHER FORMS OF PAYMENT

• MAKING PROFICIENT SALES TRANSACTIONS - USING A POINT-OF-SALE SYSTEM

• PROPERLY CHECKING I.D.S – IN LINE WITH EU/UK MANDATORY LICENCING LAWS (AND CHALLENGE 25)

• MAINTAINING PROPER CASH DRAWER BALANCES

• DIRECTING GUESTS TO AREAS/RESTROOMS

• DEMONSTRATING IMPECCABLE PRODUCT KNOWLEDGE

• SUGGESTIVE SELLING - USING PROVEN TECHNIQUES 

• MAINTAINING A CLEAN AND ORGANIZED BAR AREA

• MAINTAINING PROPER PRODUCT PARS – THROUGH BAR PULLS & INVENTORIES

• STOCKING LIQUOR, BEER, WINE AND GLASSWARE THROUGHOUT THE SHIFT

• PROPERLY LABELING, DATING, COVERING AND REFRIGERATING PREPPED ITEMS FOR THE BAR

• MAINTAINING A PROPER 3-COMPARTMENT SINK – PROPERLY SANITIZING EQUIPMENT, UTENSILS, AND GLASSWARE

• PERFORMING OPENING, CLOSING & SIDE DUTIES – SETTING UP/BREAKING DOWN THE BAR, CLEANING GLASS/COUNTERTOPS, SWEEPING THE FLOOR, ETC

• ANSWERING QUESTIONS - ACCURATELY AND POLITELY

• CREATING MEMORABLE EXPERIENCES

• ENTERTAINING GUESTS TO CREATE “RAVING FANS”

JOB REQUIREMENTS INCLUDE:

• PERFORMING DUTIES WHICH REQUIRE BENDING, REACHING, LIFTING  & STANDING FOR LONG PERIODS OF TIME

• MAINTAINING A WELL-GROOMED APPEARANCE (“HAVING A PLAN”)

• FOLLOWING ALL UNIFORM GUIDELINES

• PRACTICING ALL SAFETY & SANITATION STANDARDS

• RECYCLING PRODUCTS, WHERE POSSIBLE

• REMAINING CALM IN A HECTIC, FAST-PACED ATMOSPHERE

• DEMONSTRATING A HIGH LEVEL OF ORGANIZATION, ATTENTION-TO-DETAIL AND A SENSE-OF-URGENCY

• DISPLAYING A POSITIVE AND OUTWARDLY FRIENDLY ATTITUDE TOWARD GUESTS

• MAINTAINING HRC’S 5 CORE VALUES AND MISSION STATEMENT