FUL - Seasonal Visitor Services Assistant

About this role

Serve as representative to answer questions and offer guidance. Monitor sites and maintain relations with park partners and concessions while on roving patrols. The typical seasonal entry-on-duty period for Seasonal Staffing Office-San Juan National Historic Site is March - July 2027.

Duties Some of the Visitor Services Assistant Standard Duties include but are not limited to: Provide visitor services including patrol, roving, fixed post assignments and public programs. Participate in day-to-day operation of a seasonal contact station. Site monitoring, and resource protection. Operates two-way radio equipment. Responds verbally to visitor inquiries, offering information and guidance. Public can include individuals who are distressed, confused, frustrated, difficult or even hostile. Monitors special use permits and maintains good relations with partner organizations, concessions and stakeholders. Educates customers regarding rules, regulations, and safety concerns to ensure visitor safety and resource preservation. Direct visitors and the public with problems, questions, or complaints to appropriate resources. Assists in medical or other emergencies up to level of training. Additional duties for GS-05: Provide informal interpretation and public orientation to a park or recreation area (e.g. current events, resource management or environmental projects, and overview of areas natural, cultural, and/or historical resources). Provide information to the public using information or materials on management policies and legislative updates on issues affecting the natural, historical, and/or cultural preservation of the area. Operate general computer software programs such as word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems). Gather information from reporting parties concerning accidents/incidents within the area to notify appropriate personnel. Assess a situation to determine the appropriate response in accordance with policy guidelines.

Qualifications All qualifications must be met by the closing date of this announcement-11/16/2026 (unless otherwise stated in this vacancy announcement). Credit will be given for all appropriate qualifying experience. To receive credit for experience, your 2 page resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. You may only submit one resume. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed. To qualify for this position at the GS-05 level, you must possess one of the following: A. One year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Services Assistant. Specialized experience includes providing information or assistance to the public in a business or recreation setting; instructing groups of people or individuals; compiling and analyzing information to report; greeting the public, disseminating information, providing directions, fee collection, and using software programs such as, word processing, spreadsheet, or database (e.g. Excel, Access, Word, or similar operating systems). -OR- B. Four years of education above high school (120 semester hours or 180 quarter hours). This education was obtained in an accredited business, secretarial or technical school, junior college, college, or university. -OR- C. Equivalent combination of experience and education that, together, equal 100% of the qualification standards listed above when combined. NOTE: only education in excess of what is required for the GS-04 (60 semester hours) will be creditable towards meeting specialized experience for the GS-05. For example, if you have 80 semester hours of college coursework, only 20 semester hours (those beyond 60 semester hours) will be used to qualify at the GS-05 level. Qualifying experience may be obtained in the private or public sectors. The OPM Qualification Standards Handbook is available for review at: OPM Qualification Standards. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work. If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in the interpretation of foreign education programs and that (1) deemed your education equivalent to that gained in an accredited U.S. education program, or (2) given full credit for courses at a U.S. accredited college or university.

Requirements U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Males must meet Selective Service Registration Act requirement. Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. Occupancy of government quarters may be required. Government housing may be available but is not guaranteed. Use find a park to contact specific parks for more information on government housing. You may be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided. You may be required to work on-call, evenings, weekends, holidays, overtime and/or shift work. You may be required to complete training and operate a four-wheel drive vehicle. You may be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license will be required in such cases. You must be at least 18 years of age or older to operate government vehicles. You may be required to complete training, obtain and maintain a government credit card with travel and purchase authority. You must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.

Required documents This position will be filled under the Field Unit Local Hiring Authority. Eligibility is limited to applicants who reside within the defined local commuting area at the time of application. For this announcement, the local commuting area is the area from which individuals can reasonably commute to the duty station under normal conditions. The defined vicinity for this position is: A radius of 75 miles from the official duty station at San Juan National Historic Site, 501 Norzagaray Street, San Juan, Puerto Rico. You must provide proof of residency within the defined vicinity (e.g. mortgage or property deed, lease/rental agreement, utility bill, insurance policy, etc.). See the Required Documents section for information on how to verify current residence. ALL required documentation must be submitted to receive full consideration for eligibilities and veterans' preference selected. The following documents are required and must be submitted by 11:59 PM (EST) on 11/16/2026: Resume which includes a list of all significant jobs held and duties performed, with dates in month-year format (include month/day/year format if needed for 52 weeks of experience), and indicate hours worked per week (or full-time). Your resume must clearly show how long you have held each grade/rank. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications. Your 2-page resume must contain information sufficient to make a valid determination that you fully meet the specialized experience requirements. If you have federal experience, you should include series, and grade for each position held, and if experience is part of a career ladder position, you must clearly distinguish the job duties and length of time working for each grade level. More information on how to write a Federal Resume: https://help.usajobs.gov/faq/application/documents/resume/what-to-include Complete All Required Assessments. Other Supporting Documents, if applicable, such as: Veterans' Preference Documentation: If you are a Discharged, Non-Disabled Veteran, you must submit a copy of your DD-214 showing character of discharge (Member 4 copy), or other Documentation of Service and Separation under Honorable Conditions, as listed on the SF15. If you don't have your DD-214, you may request it after discharge from the National Archives. If you are a veteran within 120 days of discharge, you must submit signed documentation from the Armed Forces certifying: 1) your expected release/retirement from active duty, 2) under honorable conditions, 3) your pay grade/rank/rate at time of discharge, 4) dates of active duty service, 5) any campaign or expeditionary medals received, & 6) dated within 120 days of your separation. If you are a Disabled Veteran, Purple Heart Recipient, or Mother or Spouse of a Disabled or Deceased Veteran, you must submit all additional proof required by the SF-15, and if applicable, a completed SF15. You may request a copy of your Department of Veterans Affairs letter from www.ebenefits.va.gov or call 1-800-827-1000 to establish proof of disability. College transcripts if qualifying based on education. Documentation for Interagency/Career Transition Assistance Plan consideration if you are a displaced Federal employee within the local commuting area. You must include: 1) Proof you are a displaced Federal employee, e.g., RIF Separation Notice, Notice of Proposed Removal, etc; 2) SF-50s (Notifications of Personnel Action) showing career/conditional tenure competitive status, promotion potential and duty location; and 3) your most recent performance appraisal. To exercise selection priority, displaced or surplus Federal employees must be rated well-qualified or above 85 on the rating criteria for this position. Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. Do not submit photographs with your application package. Documents with photographs may not be seen by hiring officials - you must remove your image from any badges, licenses, etc. Do not upload Adobe portfolio documents. Adobe portfolio documents are not viewable by our agency's staffing offices.

How to apply Please read the entire announcement and all the instructions before you begin an application. To apply for and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the 11/16/2026- unless otherwise stated in this vacancy announcement to receive consideration. **Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. You may only submit one resume. Only the document submitted as the "Resume" under the Documents section will be used to determine your qualifications/eligibility and for rating purposes. In the event you submit more than one resume, only the latest submission will be reviewed.** The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. To PREVIEW the application questionnaire, select the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13072793 Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status, visit: https://help.usajobs.gov/how-to/application/status. Applicants who apply under this job opportunity announcement agree to have their application, associated documents and applicable personal information shared with other Bureaus/Offices within the Department of the Interior (DOI) who have vacancies within the same occupational series, grade, full performance level and in the same geographic location(s), including within the same metro/commuting area. Applying to this announcement does not replace the need to apply to other job opportunity announcements for which you wish to receive consideration. WE DO NOT ACCEPT HARD-COPY OR E-MAIL APPLICATION PACKAGES.

Additional information A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected. The salary range on this vacancy does not grant an entitlement to a higher rate of pay. Additional vacancies may be filled using this job announcement. Click here for the OPM Salaries and Wages to calculate locality pay. Non-Competitive Rehire Eligibility: Temporary seasonal employees can only maintain their non-competitive rehire eligibility if they work no more than a combined total of Temporary NTE 1039 hours anywhere in the National Park Service (NPS) within their established service year. Accordingly, non-competitive rehire eligibility allows for re-appointment to the same position or another position appropriate for temporary appointment with the same qualification requirements (5 CFR 316.402[b][7]), based on series and grade, anywhere in the major subdivision (NPS). If you have held a temporary seasonal appointment in the past 12 months and have already worked the maximum temporary appointment combined total of 1039 hours during that period, you are still welcome to apply. However, please be aware that exceeding the limit of 1039 hours in your established service year will result in the loss of your non-competitive rehire eligibility. The limit can be exceeded by working multiple temporary seasonal positions that result in a combined total greater than 1039 hours. The limit also can be exceeded by working a single temporary seasonal appointment that exceeds 1039 hours, unless granted an exception by OPM. *This position may be filled under a temporary seasonal appointment not-to-exceed 1560 hours rather than 1039 hours depending on the park and program* Employment may be terminated at any time due to fluctuations in funding levels, project needs, employee performance, or other considerations. PHYSICAL DEMANDS: Standing for long periods of time, walking, bending, lifting of moderately heavy items and sedentary work is required. Mental stress and physical fatigue occur due to high volume of personal contacts. WORK ENVIRONMENT: Work is often performed in small, outdoor structures with open windows which results in exposure to extreme temperatures, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone in isolated locations. All Department of Interior (DOI) employees, their spouses, and minor children may not acquire or retain any claim, permit, lease, small tract entry, or other rights granted by the Department in Federal lands, with limited exceptions. Additional ethics prohibitions can be found here, https://www.doi.gov/ethics/ethics-prohibitions. Cost of Living Allowance (COLA) Statement:The salary annotated on this announcement includes the locality, but does not include the additional cost-of-living allowance. The following areas on this announcement have additional cost of living (COLA) pay: Puerto Rico Please visit OPM's Nonforeign Area Cost-of-Living Allowances site to review COLA pay for the areas listed on this announcement.