Cashier

About this role

POSITION SUMMARY

The Cashier is responsible for providing fast, friendly, and accurate service to guests in a high-volume sports and entertainment environment. This role handles transactions, processes orders, and ensures a positive guest experience during games, concerts, and events. The ideal candidate thrives in a fast-paced setting and delivers exceptional customer service while maintaining accuracy and efficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

GUEST SERVICE

• Greet guests in a friendly and professional manner.

• Take food and beverage orders accurately and efficiently.

• Provide excellent customer service and resolve basic guest concerns.

• Maintain a positive, high-energy attitude during busy events.

POS OPERATIONS

• Operate point-of-sale (POS) systems to process transactions.

• Accept credit and cashless payments accurately.

• Follow all the company's payment processing procedures.

ORDER ACCURACY & EFFICIENCY

• Accurately input orders and communicate with the kitchen or service staff.

• Maintain speed of service during peak periods (halftime, intermissions, etc.).

• Ensure all items are properly rung up and delivered to guests correctly.

CLEANLINESS & COMPLIANCE

• Maintain a clean and organized workstation.

• Follow food safety and sanitation guidelines.

• Comply with all company policies, including alcohol service regulations if applicable.

TEAM SUPPORT

• Work collaboratively with cooks, runners, and supervisors to ensure smooth operations.

• Assist with restocking and setup/breakdown as needed.

• Support overall stand operations during high-volume events.

QUALIFICATIONS

• High school diploma or equivalent preferred.

• Previous cashier, retail, or food service experience preferred.

• Experience in sports venues, stadiums, or high-volume hospitality environments is a plus.

• Strong customer service and communication skills.

• Basic math skills and the ability to handle transactions accurately.

PHYSICAL REQUIREMENTS

• Ability to stand for extended periods during events.

• Ability to work in a loud, fast-paced environment.

• Ability to lift up to 25–30 pounds.

SCHEDULE

• Flexible schedule including evenings, weekends, holidays, and event days.

• Must be available for games, concerts, and large-scale events.

KEY COMPETENCIES

• Customer service excellence

• Accuracy and attention to detail

• Speed and efficiency

• Teamwork and collaboration

• Reliability and punctuality