Specialista správy zákaznické péče

About this role

Looking for an Order Management Specialist.

WE OFFER:

Place of work is:Regional Distribution Centre (RDC), CTP Park - Průmyslová 1507, Pohořelice

-Reporting to: Order Management department manager

-Small team of 12 colleagues

-3-month probation term, 40 hours a week

-Flexible working hours

-25 days holidays

-Holiday / Christmas bonus

-Life pension contribution from the company

-Cafeteria

-Meal vouchers

TASKS AND QUALIFICATIONS:

Qualifications

-5- year experience in customer service -Solid user experience based on SAP, MS-Office -Basic understanding of export procedures -Fluent in English, German is an advantage -Good communication skills, team player -Proactive way of working / “can do” approach -Independent, open minded, positive mind spirit personality -Flexibility

Tasks

-Fast handling of customers’ queries related to their orders or inquiries -Competent and reliable contact for all sales-related customer requests &complaints with the necessary coordination in the relevant specialists’ areas -Communication across the company structure to clarify customers’ queriesor secure material demands -Day-to-day order flow follow up -Issuing invoices / credit notes / customer reports -Return orders handling -Preparation of export documents and coordination export procedures withcustoms or customs agent