Field Service Engineer

About this role

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities

Location:Bac Ninh Province 

• Prepare equipment resources and scheduling for onsite campaign
• Maintenance of the various calibration software platforms.
• Calibration station setup / teardown
• Perform safety test on equipment
• Carry out onsite calibration jobs at the customer sites for Keysight and multi-vendor products
• Deal directly with customer requests and inquiries, ensures customer satisfaction
• Calibrate T&ME, including troubleshooting, problem isolation & provide technical technical feedbacks to customers
• Establish and maintain close communication with customers to ensure we capture and meet customer expectation
• Compile OOT report for customer notification or problem resolution
• Assist in maintaining the calibration team’s accreditation through participation in proficiency testing, quality measure assurance programs, and applicable training
• Ensure calibration services comply with ISO/IEC 17025 requirements
• Setup new calibration capability for Keysight and multi-vendor products
• Validate the new procedures, use of technical manuals
• Investigate out of tolerance of measurement standards and implement corrective action
• Serve as an internal resource on technical issues support
• Deliver other assignments as provided

Qualifications

• Bachelor’s Degree in Electrical/Electronics Engineering, Applied Physics and a broad knowledge of the measurement science
• Typically 3-5 years relevant experience in Test and Measurement instruments for entry to this level
• Experience in DC & low frequency and RF & microwave metrology
• Advantage with having knowledge of quality standards for ISO 9001, ANSI/NCSL Z540-3, and ISO/IEC 17025
• Onsite Calibration fundamentals knowledge, ESD precaution awareness
• Must be able to work with minimal supervision and interface effectively with team members and customers
• Demonstrate good customer engagement, interpersonal and communication skills
• Must be flexible and capable to work in a changing priorities environment

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***