Field Service Engineer, Inter

About this role

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities

1.    Technical Support and Maintenance:

• Diagnose, repair, and maintain the company’s technical products and equipment.
• Provide remote or onsite technical support to customers.
• Evaluate test failures, distinguishing between hardware and system software to determine if repair or re-alignment is required.
• Perform calibration and adjustment procedures on measurement and test equipment.
• Train customers on product usage and maintenance.

2.    Installation and Optimization:

• Install and optimize hardware, software, and network products and configurations at customer sites.
• Ensure compatibility between customer expectations and support provided by the company.
• Install software and firmware upgrades, which may include re-imaging the customer’s instrument.

3.    Customer Satisfaction and Communication:

• Advise customers on preventive maintenance and configurations that impact product performance.
• Proactively respond to potential equipment issues to prevent unplanned interruptions in customers’ business.
• Establish and maintain close communication with customers to ensure optimal performance of their test equipment assets.

4.    Integrated Solutions and Training:

• Deliver fully integrated solutions (does not involve design), including peripherals, communications, operating systems, and applications software.
• Serve as an internal resource on technical issues and have knowledge of third-party products.
• Conduct internal technical training, maintenance seminars, and workshops for field engineers or customers.
• Train other field engineers or customers as needed.

5.    Lead Qualification and System Expertise:

• May qualify leads for potential business opportunities.
• Possess expertise in the company’s systems and products.

Qualifications

Education and Experience

• Bachelor or above Degree in Electrical or Electronics Engineering or equivalent
• Minimum of 5 years related experience in Support of Test and Measurement instruments, or of equivalent fields
• Excellent troubleshooting skills are essential
• Fluent verbal and written communication skills in Mandarin and English to interface with customers and peers.
• Prior calibration and repair service experience with Keysight Test Equipment is a plus.
• Familiarity with automated calibration software platforms is a plus.
• Exposure to Test and Measurement industry is a plus.

Specific Knowledge and Expertise:

• Proficiency in RF/Microwave repair and calibration up to 50 GHz is a strong advantage.
• Experience with High Voltage equipment or knowledge of electrical testing techniques and test equipment is beneficial.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***