Application Engineer, Expert

About this role

Overview

Keysight is a mission-critical design enablement partner for organizations solving the world’s most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Responsibilities

• As an expert of Digital Test products or solutions, provides responsive and in-depth pre and post-sales technical support including measurement, troubleshooting, application and configuration. Applications include PCI-E, DDR, USB, Ethernet, HDMI, etc.
• Added advantage: Extends technical support to Optical Test products or solutions. Optical applications include optical passive components, active components, communication system testing.
• Understands and resolves customer's technical inquiry via remote channels such as phone, email, portal.
• Performs research which may include replicating customer's issue in the lab and/or working with R&D to find resolution.
• Delivers start-up assistance or solution implementation to the customer via remote means.
• Qualifies and refers sales opportunities for hardware, software and services to the Sales team. 
• Creates and contributes technical articles to the KeysightCare Knowledge Base

Qualifications

• Bachelors/Master/Doctorate Degree in Electronics Engineering or equivalent.
• Typically, 10+ Years experience in using Test & Measurement instruments and software for digital and/or optical test. Knowledgeable with High Performance Oscilloscopes; added advantage if knowledgeable with Bit Error Rate Tester, optical test systems such as Optical Modulation Analyzer and Lightwave Component Analyzer. Good understanding and experience in high-speed digital interface tests such as PCI-E, DDR, USB, Ethernet, HDMI.
• Strong communication skills and possesses the ability to interact with a wide variety of people, and able to discuss and explain complex issues remotely.
• Possesses a customer-first mindset with the passion to serve customers.
• Ability to work independently.
• Able to handle multiple tasks and work under pressure.
• Proficiency in both Mandarin  and English。

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***