Home Health Intake/Scheduling Coordinator - Walnut Creek

About this role

HOME HEALTH SCHEDULING COORDINATOR (FULL-TIME)

Location: Walnut Creek, CA (On-site) Pay: $27–$32 per hour DOE Experience: 1 year Home Health experience required

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MAKE A MEANINGFUL IMPACT EVERY DAY

Health Link Home Health and Hospice is a leading provider of comprehensive home health services throughout the San Francisco Bay Area and East Bay for over two decades. We are currently seeking a self-driven, detail-oriented Scheduling Intake Coordinator to join our Walnut Creek team.

This is an IMMEDIATE on-site opening for a dynamic, high-energy, team-oriented professional who can hit the ground running and thrive in a fast-paced environment.

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WHY JOIN HEALTH LINK?

• Forward-thinking, transparent, inclusive culture

• Competitive compensation

• Medical, dental, vision, life insurance, 401(k) with match

• Paid Time Off (up to 10 days)

• Stability and growth within a well-established agency

• Work alongside a collaborative team of clinicians and administrative staff

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KEY RESPONSIBILITIES

• Maintain and coordinate schedules for home health services

• Assist with intake and process incoming referral information

• Ensure cases are assigned and staffed within established timeframes

• Communicate schedule updates to clinicians, patients, supervisors, and referral sources

• Manage high call volumes with professionalism and a pleasant demeanor

• Respond to urgent or emergency scheduling needs

• Provide direction to field staff as needed to ensure appropriate patient coverage

• Report scheduling changes and client concerns to supervisors

• Verify time records against schedules

• Follow up on scheduling issues reported by on-call staff

• Attend required meetings and training

• Maintain compliance with agency policies and procedures

• Perform other duties as assigned

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WHAT MAKES YOU SUCCESSFUL

• Previous scheduling or intake experience (home health required)

• Detail oriented with excellent verbal, written, and interpersonal communication skills

• Friendly, professional phone presence and comfortable handling high call volume

• Strong organizational and time-management skills

• Ability to prioritize and multitask in a fast-paced environment

• Strong computer proficiency

• Knowledge of medical terminology preferred

• Ability to work independently with minimal supervision

• Willingness to work occasional weekends and holidays as required to support patient care and operational coverage

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WORK ENVIRONMENT

• On-site at our Walnut Creek location

• Full-time position

• Not remote

• Schedule may include weekends and holidays based on business needs