Technology Analyst

About this role

POSITION SUMMARY:

The Technology Analyst is a member of the WhiteWater IT department reporting to the Technology Manager and serves as the primary support resource for a portfolio of enterprise business applications supporting Accounting, Procurement, Finance, and other corporate functions. This role is responsible for the day-to-day administration, configuration, support, maintenance, and continuous improvement of applications including OpenInvoice, Concur, Gatekeeper, Adaptive Planning, HaloITSM, and related systems.

ROLES AND RESPONSIBILITIES:

Application Support & Administration

* Serve as primary support for assigned enterprise applications. * Perform daily administration including user provisioning, security roles, workflows, and system configuration. * Monitor application performance, integrations, and system alerts to proactively resolve issues. * Coordinate with vendors and internal teams to resolve incidents and service requests. * Support application upgrades, releases, testing, and production deployments.

Access Management & Security

* Manage user lifecycle activities including account creation, modification, and deactivation. * Administer role-based access controls in accordance with security policies. * Support authentication issues such as password resets and account lockouts. * Conduct user access reviews and support audit and compliance requirements.

Configuration & Process Improvement

* Configure workflows, forms, approvals, notifications, and business rules. * Translate business requirements into system configurations and enhancements. * Identify and implement opportunities for automation and process improvement. * Support deployment of new modules, features, and system enhancements.

Testing, Documentation & User Support

* Develop and execute test plans for system updates, enhancements, and integrations. * Coordinate and support User Acceptance Testing (UAT). * Document processes, SOPs, and system configurations. * Develop training materials and support end-user training. * Support change management and promote system adoption.

Qualifications and Experience: 

Required

* 2+ years of experience supporting enterprise business applications, ERP systems, or SaaS platforms. * Experience providing end-user support, troubleshooting, and application administration. * Understanding of Accounting, Procurement, Accounts Payable, Vendor Management, or Finance business processes. * Experience managing user access, security roles, and application configuration. * Experience monitoring system integrations, analyzing errors, and coordinating issue resolution. * Strong analytical and problem-solving skills. * Ability to prioritize multiple tasks and manage competing priorities. * Excellent verbal and written communication skills with the ability to work effectively across departments and organizational levels. * Strong attention to detail and commitment to data accuracy. * Proficiency with Microsoft Office Suite, particularly Excel. * Bachelor's degree in Information Systems, Computer Science, Business, Accounting, Finance, or equivalent work experience.

Preferred

* Experience supporting: * Enverus OpenInvoice * SAP Concur * Gatekeeper Vendor Management * Workday Adaptive Planning * HaloITSM or similar ticketing systems

* Knowledge of application integrations, APIs, SSO, and identity management technologies. * Experience with Microsoft Entra ID, SAML, OAuth, or other authentication technologies. * Familiarity with ITIL processes and change management practices. * Experience participating in software implementations, upgrades, or migration projects. * Knowledge of audit controls, SOX compliance, or security governance practices. * Experience working in the energy, midstream, oil & gas, or utility industries.

Benefits: This position is located in Austin, Texas and is an in-office position.  Selected candidate is eligible for employer matched 401(k), medical, dental, vision, basic life and AD&D insurances and other benefit offerings.