Client Success Manager at Retail Insights

About this role

ABOUT US

Retail Insights is Northern Europe’s leading retail forum. We are strengthening the retail ecosystem by building a platform for insights, inspiration, and networking, connecting more than 3,000 leaders yearly from more than 15 countries.

Retail Insights is part of United Media (https://www.united-media.com/) which focuses on building large scale industry media and conferences products in sectors such as insurance, HR, private equity, retail, etc. As of today, we have organically launched 8 media companies and acquired one.

WHAT WE OFFER YOU

As our Client Success, you get the unique opportunity to take ownership of our success. To ensure a never-ending growth curve, we provide you with:

* The opportunity of having a real impact - You’ll be getting operational experience in a start-up where both your work and the results are highly tangible and matter to the business. * Unlimited growth potential in our company - we strongly believe in and have a track record of promoting internally. * Travel opportunity: You will be joining our conferences overseas. * Invaluable transferable skills - boost your interpersonal, organisation and project management skills through experience  * Attractive compensation package. * Gain a lot of new relationships with global industry leaders while growing your personal brand.

RESPONSIBILITIES: 

* Collaborate with internal teams, including sales, marketing, and operations, to coordinate resources and deliver exceptional service to clients. * Aligning on Sponsors expectations - pre & post sale, ensuring the sales process is deliverable.  * Serve as a primary point of contact for clients, once they have signed the contract, from the initial planning stages through the delivery of the events. * Maintain accurate records of client interactions, contracts, and agreements using our CRM. * Providing daily support to sponsors to facilitate their registration through our internal management systems. * Building an internal knowledge base and helping with the onboarding of new clients. * Collect feedback from clients post-event to evaluate satisfaction levels and identify areas for improvement.

WHAT WE EXPECT FROM YOU

we are looking for candidates who:

* Take ownership of everything you do, be proactive and follow through on commitments. * Are well-organised, and detail-focused and display the ability to structure and prioritise their work. * Have acquired a bachelor’s or master’s degree with outstanding results * Have a UK work permit * Fast learning and competent with new systems * Proficiency in CRM software and Google Docs Editors suite. * 3+ years of experience in client management, account management, or customer success roles.