Customer Support | Cruise Specialist

About this role

Job Title: Cruise Travel Specialist Location: Remote

Overview We are seeking a detail-oriented Cruise Travel Specialist to help clients book unforgettable experiences at sea. From luxury cruises to family-friendly adventures, you’ll guide travelers in finding the perfect itinerary.

KEY RESPONSIBILITIES:

Recommend cruise lines, ships, and itineraries based on client preferences. Coordinate pre- and post-cruise travel, including flights and hotel stays. Book specialty dining, excursions, and onboard experiences. Track promotions, upgrades, and loyalty program benefits. Maintain expert-level knowledge of major cruise lines and destinations.

WHAT YOU BRING:

Prior experience booking or selling cruises (preferred). Strong knowledge of ocean and river cruise options. Ability to work independently and stay organized. Excellent customer service and upselling skills.

BENEFITS:

Remote role with flexible scheduling. Cruise-specific travel perks, FAM trips, Hotel & Resort discounts Access to exclusive industry tools and support from a dedicated team.