Sr. Specialist, Customer Operations

About this role

Overview

Role Overview

• Manages the efficient and cost-effective movement of cargo and transportation requirements.
• Handles logistics documentation and ensures processes are completed within established deadlines.
• Supports operations across multiple business units and segments.

Responsibilities

• Manage complex domestic and international cargo movements in accordance with company policies.
• Verify shipment invoices against physical cargo and customer/regulatory requirements.
• Review rates and proposals and recommend modifications when necessary.
• Ensure compliance with applicable U.S. regulatory requirements.
• Maintain communication with customers regarding cargo and shipment status.
• Prepare, review, approve, and maintain import/export documentation.
• Determine cargo classifications based on tariff specifications when required.
• Interpret and apply appropriate rates to bills of lading accurately and on time.
• Serve as a lead and provide technical and operational training to Logistics Specialists and Coordinators.

Qualifications

• 5+ years of general office and transportation/logistics experience.
• Knowledge of ocean and air documentation, customs forms, and applicable regulations.
• Associate degree in Business or a related field, or an equivalent combination of post-high-school education and job-related training.
• Knowledge of import forwarding and customs brokerage in domestic and/or international environments.
• English/Spanish bilingual skills may be required.

• Proficiency in Microsoft Excel, Outlook, and Word.
• Strong written and verbal communication and customer service skills.
• Strong organization, prioritization, multitasking, and deadline-management abilities.
• Ability to analyze complex problems, evaluate options, and implement solutions.
• Detail-oriented with strong data gathering, interpretation, and reporting skills.
• Ability to manage projects and work effectively within a team.
• Ability to mentor, coach, train, and provide guidance to employees