Sr. Specialist, Customer Operations

About this role

Overview

Who We Are:

Crowley is a privately held, U.S.-owned and operated company serving the maritime, logistics and energy industries with scale in 36 nations and island territories. Our Purpose is to bravely advance what’s possible to elevate people and planet, guided by our values of Integrity, Sustainability and Drive.

With more than $3 billion in annual revenue, our solutions provide integrated supply chains with a commitment to safety and reliability in our ocean and land transportation services and facilities.

We set high standards, operate with discipline, and continuously improve how we work. Performance, operational excellence and innovation drive how we compete, grow and deliver to our customers and partners.

What You'll Do:

• Manages cargo bookings, import/export documentation, and moderately complex customer service and sales activities.
• Ensures customer satisfaction, retention, and compliance with operational and regulatory requirements.

Responsibilities

Responsibilities:

• Coordinate cargo delivery and maintain accurate shipment documentation.
• Review bills of lading, apply applicable rates, and ensure timely and accurate invoicing.
• Partner with Pricing to validate rates and booking information.
• Prepare and analyze booking and import/export reports.
• Resolve complex customer inquiries, complaints, and service issues.
• Recommend process improvements and promote value-added services.
• Support customer onboarding and escalate risks affecting delivery or satisfaction.

Qualifications

Qualifications, Education, Experience and Credentials:

• Bachelor’s degree in business or a related field, or equivalent education and experience.
• 3+ years of transportation or logistics experience.
• Experience in booking, customer service, documentation, or bill of lading revisions preferred.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Bilingual English/Spanish preferred.
• Knowledge of import/export operations, customs brokerage, and transportation regulations.