Specialist, Operations Support

About this role

Job Title:

Specialist, Operations Support

Job Description

The Reports Analyst is responsible for collecting, analyzing, and interpreting data to provide timely, accurate, and actionable reports that support business operations and decision-making. This role develops dashboards, automates reporting processes, monitors key performance indicators (KPIs), and ensures data integrity across multiple business functions. This position partners cross-functionally with Operations, Training and Quality for reporting and automation needs.

Key Responsibilities 

1.  Reporting & Analytics  ▪ Develop, maintain, and distribute recurring operational and business reports.  ▪ Analyze data to identify trends, patterns, and opportunities for improvement.  ▪ Create dashboards and scorecards to monitor key performance indicators (KPIs).  ▪ Prepare ad hoc reports and data analyses to support business needs.  ▪ Present findings and insights to stakeholders in a clear and concise manner.

2. Data Management  ▪ Extract, validate, and consolidate data from multiple sources.  ▪ Ensure data accuracy, completeness, and consistency across reports.  ▪ Maintain reporting databases, templates, and documentation.  ▪ Troubleshoot reporting discrepancies and recommend corrective actions.

3. Dashboard Development  ▪ Design interactive dashboards and visualizations using reporting tools.  ▪ Continuously improve reporting formats to enhance usability and decision-making.  ▪ Support leadership with executive-level reporting and performance summaries.

4. Process Improvement  ▪ Identify opportunities to automate manual reporting processes.  ▪ Recommend improvements to reporting workflows and data collection methods.  ▪ Support continuous improvement initiatives through data-driven insights.

5. Collaboration  ▪ Partner with cross-functional teams to understand reporting requirements.  ▪ Provide analytical support for projects, audits, and business initiatives.  ▪ Assist users in interpreting reports and understanding business metrics.

Location:

PHL Quezon City - Tera Tower 14th Floor

Language Requirements:

Time Type:

Full time