Operations Manager I
PHL Quezon City - UP Tech 2; PHL Quezon City - Vertis North Corporate Center 2; PHL Bonifacio Global City - Levels 14 and 15, WeWork Milestone at 5th Avenue; PHL Misamis Orr Work-at-Home; PHL Work-at-Home; PHL Cebu City - 17th and 19th floors, Central Bloc Corporate Center 1; PHL Cagayan de Oro City - 12th Floor, SM CDO Downtown Tower; PHL Pasay City; PHL Naga; PHL Muntinlupa City; PHL Mezzanine Floor, MDC 100 Bldg Eastwood Ave Quezon City; PHL Makati City; PHL Davao; PHL Quezon City - IBMP Eastwood; PHL Cebu; PHL Bonifacio Global City Taguig; PHL Baguio City; PHL Quezon City - 181 J.P. Rizal Street; PHL Bacolod City; PHL Imus Community Hub - Sun City Plaza; PHL Mandaluyong City - Megamall; PHL NCR Muntinlupa Work-at-Home; PHL Benguet Work-at-Home; PHL Manila - San Lazaro; PHL Naga City - Jose Tan Bun Keng (JTBK) Building, 5th Floor; PHL - Iloilo Work-at-Home; PHL San Jose Del Monte - Community Hub-S Cube 2; PHL Laguna; PHL NCR Makati Work-at-Home; PHL Taguig 5th Ave, E-Square, Crescent Park West; PHL Baguio City - Unit 304 JNL III Bldg, Session Rd; PHL Angeles City - SM City Clark BPO Bldg 1; PHL NCR QC Work-at-Home; PHL Pasay City - 9th Floor, I-LAND BAY PLAZA,; PHL Quezon City - 28th & 29th Flrs, Giga Tower, Bridgetowne, Ugong Norte; PHL Mandaluyong City - Shaw; PHL Laguna Work-at-Home; PHL Cam Sur Bicol Work-at-Home; PHL Cebu City - Cebu Exchange Tower, Salinas Drive, Cebu IT Park, Lahug; PHL Bacolod City - AIU Centre, Lacson St; PHL Negros Occ Work-at-Home; PHL Quezon City - Giga Tower 18th Floor; PHL Pasay City - 9F Two Ecom Tower B - Harbor Drive, MOA Complex; PHL Pasay City - 7F One E-Com Center Building, Palm Coast Ave, Mall of Asia Complex ; PHL Makati - 11th Floor, Ayala North Exchange Tower 2, Ayala Ave; PHL Quezon City - Giga Tower,10th,11th,18th,19th Flr; PHL Makati City - Makati Rec Hub, GF-BPI Philam Life Building; PHL Cebu Work-at-Home; PHL Cagayan de Oro - Trade St; PHL Bonifacio Global City, Taguig, - GOVO - Six Neo, 5th Avenue,; PHL Cebu City - One Montage, Archbishop Reyes, Cebu Business Park; PHL Valenzuela City - 2nd Floor, Arca; PHL Pampanga Work-at-Home; PHL Angeles City - 2nd Floor, Greencove; PHL Mactan Work-at-Home; PHL Angeles City - Clark 2; PHL Davao 9th, 11th, 12th & 14th Flrs, Davao Finance Center; PHL Cebu - The Mactan Newtown Tower 4 - 3rd Floor; PHL Iloilo City 4th Floor, Two Global Center, Megaworld Blvd, Iloilo Business Park, Mandurriao; PHL Google - Client Site; PHL Bonifacio Global City - Bonifacio One Technology Tower; PHL Davao Work-at-Home
About this role
Job Title:
Operations Manager I
Job Description
The Manager, Operations is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.
- Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners.
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance.
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements.
- Attend business reviews with the client.
- Handle a team of Team Leaders.
Location:
PHL Quezon City - UP Tech 2
Language Requirements:
Time Type:
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