Customer Service Clerk (Arts & Crafts)

About this role

This position is assigned to the Non-Appropriated Fund (NAF) Community Programs (N922) Branch; Morale, Welfare, and Recreation (MWR) Recreational Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii, at Joint Base Pearl Harbor Hickam (JBPHH), Honolulu, HI. The purpose of this position is to provide customer service to patrons as well as to perform a variety of duties in support of the MWR community recreation program; located at Hickam Arts & Crafts Center.

Duties The incumbent is involved in one or more recreational activities such as military or community center activities; outdoor recreation; craft and hobby shops; athletics, fitness and sports programs; music and theater and/or other similar MWR recreational services. This position is assigned to the Arts & Crafts Center. Performs a full range of services such as: Assisting customers, taking special orders, providing layaway services, following up on delinquent payments, making refunds or adjustments, resolving routine complaints, and any other customer service-related duties or transactions. May operate cash register, receive payment, and make change. Assist in the maintenance of pertinent records and logs relating to customer service transactions. Performs other related duties as assigned.

Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate must possess: Must be able to learn MWR policies, rules and regulations involving the work area, and have the ability to communicate orally and in writing. Must have knowledge of basic mathematics. Six months experience in a related recreational activity is desired. Applicants with knowledge of arts and crafts related merchandise and have a valid driver's license are preferred. *** Must be available to work Tuesday - Saturday between the hours of 9:15 a.m.-6:15 p.m. ***

Education This position does not have a positive education requirement.

Required documents The following documents are required at the time of application: Resume Proof of education/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) priority consideration: provide a copy of the notice of separation If claiming Military Spouse Preference: provide a copy of the sponsor's Permanent Change of Station (PCS) orders and a marriage certificate at the time of application If claiming Veteran's Preference: provide a copy of your DD-214, Member-4 page and any supporting documentation (SF-15, V.A. disability letter, proof of service, etc.) If a current or former Federal Employee: provide a copy of your most recent Personnel Action Report (PAR) or SF-50 NOTE: Failure to provide the required documents may impact eligibility, qualifications determination.

How to apply To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above. The complete application package must be submitted by 11:59 PM (EST) on 11/16/2026 to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13107973 It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Additional information on how to complete the online application process and submit your online application may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodation(s) should email their request to [email protected] to ensure proper consideration is given.

Additional information Salary is dependent on experience and/or education. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installations Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service. Some positions have special requirements. Selection may be tentative pending the completion of these requirements. Applicants may be required to submit proof of education, participate in medical screening, drug testing, etc. All selections are contingent upon satisfactory employment reference checks. Employment is subject to successful National Agency Background Check. Occupants of this position must maintain the privacy of official work information and data and demonstrate the highest level of ethical conduct.