School Based Navigator

About this role

Job Description:

JOB TITLE: SCHOOL BASED NAVIGATOR

Location: Greenwood, IN Department: School Based Employment Type: Full Time Shift: Day Shift

JOB SUMMARY

The Healthcare Navigator helps individuals, families, and small business employers understand and access comprehensive health insurance coverage, with an emphasis on enrollment through the Health Insurance Marketplace. The primary goal of this position is to increase access to affordable health coverage by helping consumers understand their eligibility options, compare available plans, and complete the enrollment process.

The Navigator also develops community partnerships and participates in outreach activities to engage uninsured individuals and connect them with appropriate healthcare coverage and community resources. Through education, advocacy, and individualized assistance, this position promotes informed decision-making and helps reduce barriers to accessing healthcare.

POSITION PERKS & BENEFITS

• 29 Days of PTO
• Eligibility for HRSA Loan Repayment (eligibility requirements apply)
• Comprehensive employee benefits package, including health, dental, vision, retirement, life insurance, and more
• Competitive 401(k) Retirement Savings Plan – up to 5% match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts for healthcare and dependent child-care expenses
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement

KEY RESPONSIBILITIES

Health Insurance Education & Enrollment

• Assist individuals in understanding available health insurance eligibility options and coverage opportunities.
• Help small business employers and their employees navigate health insurance eligibility and coverage options.
• Facilitate enrollment in comprehensive health insurance coverage, with Marketplace coverage as the primary program focus.
• Provide accurate, fair, and impartial insurance information that supports the best interests of consumers.
• Educate individuals about available healthcare coverage options and assist them in making informed decisions.
• Help consumers navigate the insurance enrollment process and address questions or challenges that may arise.

Community Outreach & Partnership Development

• Develop and maintain relationships with community organizations and partners to expand awareness of available health insurance resources.
• Participate in community outreach events and activities to engage uninsured individuals and increase access to healthcare coverage.
• Build relationships with individuals and community organizations to improve access to healthcare services.
• Serve as a liaison between healthcare and social service organizations and the communities they serve.
• Promote culturally competent service delivery and help individuals navigate available healthcare options.

Consumer Advocacy & Care Navigation

• Facilitate communication and promote consumer empowerment when interacting with healthcare and social service systems.
• Identify and help address barriers that may prevent individuals from accessing or maintaining healthcare coverage and services.
• Connect consumers with appropriate community resources and organizational services.
• Provide individualized assistance and support to help consumers navigate healthcare systems.
• Provide appropriate accommodations for individuals who need additional assistance accessing healthcare information or services.

Administrative & Program Support

• Maintain accurate records of consumer engagements and enrollment activities using Microsoft Excel, Google Sheets, or other applicable tracking tools.
• Perform general support activities and assist with special projects as needed.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of harm reduction, motivational interviewing, and relevant treatment approaches used in the field.
• Understanding of the culture, values, and needs of the local community.
• Knowledge of customer and personal service principles, including assessing consumer needs, maintaining service quality, and evaluating customer satisfaction.
• Strong active listening skills, including the ability to give full attention to consumers and understand their questions, concerns, and needs.
• Ability to communicate information and ideas clearly and effectively.
• Proficiency in Microsoft Excel and/or Google Sheets for tracking consumer engagement and enrollment activities.
• Excellent verbal and written communication skills.
• Ability to establish positive relationships with individuals, small business employers, community organizations, and healthcare partners.
• Ability to explain complex information in a clear, understandable, and consumer-friendly manner.

EDUCATION AND/OR EXPERIENCE QUALIFICATIONS

• High School Diploma or GED with some college education required.
• Undergraduate Bachelor's Degree in Social Work, Psychology, Public Health Nursing, Health Education, or a related field from an accredited institution preferred.
• At least two (2) years of experience working in community health, human services outreach, and/or healthcare preferred.

Desirable Experience Includes:

• Customer service.
• Patient or peer coaching.
• Medical patient interaction.
• Community relations and outreach.
• Data entry and recordkeeping.
• Public speaking and community education.

REQUIRED LICENSE/CERTIFICATION

• Must successfully complete required Navigator training and applicable Navigator licensure or certification requirements within one (1) month of employment.
• Must maintain applicable Navigator credentials and meet ongoing program requirements.

SUPERVISORY REQUIREMENTS

• No direct supervisory responsibilities.

EMPLOYMENT REQUIREMENTS

• Successfully complete all required background screenings, including criminal history, driving record, abuse/neglect checks, and fingerprinting.
• Complete New Hire Orientation at the beginning of employment.
• Complete all required training, including Relias training, upon hire and annually thereafter.
• Maintain a current driver's license, acceptable driving record, and current automobile insurance.
• Successfully complete Navigator training and applicable Navigator licensure requirements within one (1) month of employment.
• Adhere to all applicable conflict-of-interest standards and requirements.
• Provide appropriate accommodations to consumers who require additional assistance accessing healthcare information or services.
• Maintain compliance with applicable Health Insurance Marketplace privacy, confidentiality, and security standards.
• Provide evidence of being free from infectious and contagious diseases before beginning employment and annually thereafter.
• Tuberculosis (TB) Screening: Expected for all direct care staff and mandatory for Kansas Residential staff.
• Annual Health Assessment: Mandatory for Kansas Youth Residential staff.

PHYSICAL REQUIREMENTS

ADA Consideration – Sedentary Work

This position primarily involves sedentary work, requiring the exertion of up to ten (10) pounds of force occasionally (up to one-third of the workday) and/or a negligible amount of force frequently (one-third to two-thirds of the workday) to lift, carry, push, pull, or otherwise move objects, including the human body.

The position requires repetitive hand, finger, and arm movements for typing and/or writing throughout the work shift.

Sedentary work involves sitting for most of the workday, with occasional walking or standing for brief periods. Positions are considered sedentary when walking and standing are required only occasionally and all other sedentary work criteria are met.





Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness





Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.