Senior Project Manager

About this role

Hybrid role.

As a Senior Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

Fundamentals: ● 5-8 years of experience; ● Can demonstrate experience in the banking sector; ● Can demonstrate experience in scaleup environment;  ● Managed a program; ● Agile coach experience is beneficial. 

Use of Tools and Methods: ● Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools; ● Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working. 

Financial Management: ● Able to create tools and processes around internal and external reporting; ● Able to support strategy discussions based on reported data; ● Able to address issues based on data; ● Ensures effectiveness of the project (productivity/billability for the company). 

Client Management: ● Able to spot business development opportunities and involve relevant people;  ● Able to design and facilitate client workshops; ● Able to spot potential issues and minimize the impact through effective management; ● Able to handle a large transformation program within one customer; ● Able to work with senior stakeholders to define long-term program strategy. 

Project Team Management (internal): ● Effectively manages project team and resolves issues;  ● Takes initiative to identify potential resources before liaising with the resourcing team;  ● Trains team members in scrum methodology;  ● Manages multiple teams in a large program or multiple projects. 

Change Management: ● Is comfortable with ambiguity and a rapidly changing environment;  ● Able to influence and drive change; ● Can identify potential changes as risks before they occur;  ● Able to mitigate the impact of changes and replan accordingly;  ● Able to improve the change process. 

Risks and Issues Management: ● Manages risks and issues on the project level and program level.