Road Supervisor

About this role

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Road Supervisor, you will supervise driver performance, train drivers, support riders, de-escalate conflicts, and manage incidents when they occur. You may also work as an Operator when needed, leading by example, and ensuring excellent customer service for our riders.

This is a full-time, shift-based, in-person out of our Tulare, CA

What You'll Do:

* Conduct regular performance evaluations of drivers, providing feedback and coaching to improve service quality and efficiency. * Develop and implement training programs for new hires and ongoing training for existing drivers. * Handle customer service issues, resolving complaints and making decisions to promote passenger satisfaction. * Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise * Go to the scene of accidents and incidents to manage processes and protocols * Diligently work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth * Safely and courteously, operate lift-equipped vehicles to transport elderly and/or persons with disabilities * Learn the fundamentals of Via operations and related safety procedures * Perform the routine operation of vehicles, including pre- and post-shift inspections

Who You Are:

* Minimum of 3+ years’ experience in transportation services or comparable industry, with at least 1 year in a supervisory role. * High school diploma or equivalent; higher education or certifications in transportation, logistics, or related field preferred. * At least 25 years old * An effective communicator and holds excellent interpersonal skills, with an ability to handle stressful situations diplomatically. * Proficient in using a tablet and standard office software (e.g., Google Suite). * Possess good knowledge of the cities and communities of Tulare, CA * Are able to operate a wheelchair accessible vehicle within standard safety guidelines to ensure public safety * Able to deal effectively and courteously with passengers * Ability to work flexible hours, including evenings and weekends, as required. * Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory for employment.

Compensation and Benefits:

* Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable * Pay: $24-28 / hour  * We are proud to offer a generous and comprehensive benefits package, including health and retirement benefits.

Ready to join the ride?